Jessica is from Hickory, North Carolina. She graduated from Appalachian State University in 2010 with a Health Care Management degree from the Walker School of Business and has over 8 years of experience in customer service and data entry management. She enjoys problem-solving and helping clients receive knowledgeable advice in a timely manner with a friendly attitude. Jessica believes customer service means caring for each individual clients needs efficiently and effectively. As an Account Manager, she handles service request needs, quoting, policy reviews, policy changes, and other questions regarding coverage.
Jessica supports the community as a member of Hickory Young Professionals and participates in community involvement with a professional women’s group. She felt most encouraged through Good Vibes by her Secret Encourager for 2014. “The simple, thoughtful surprises were especially nice during a stressful or busy week.” In her free time, Jessica likes to cook, take yoga classes, work out, and go hiking with her dogs in the mountains. She also enjoys working on do-it-yourself home projects and shopping and eating locally with her husband.