About Us

Independent Insurance Agency

We are a local, family-owned independent insurance agency in Hickory, NC. As a partner of Keystone Insurers Group, we nurture national and regional carrier partnerships, finding the best value for your specific needs in Personal, Business, and Health & Benefits insurance. Our team of trusted advisors has been proudly serving our community and clients since 1948, operating as Broome Insurance since 1969. Let us handle all of your personal and business insurance needs.

Our Mission

We endeavor to bless our community through a solid foundation of trust, teamwork, knowledge, and integrity, providing valuable and measurable solutions to our clients and partners.

Our Vision

We strive to be trusted advisors with the knowledge and commitment to create solutions that protect families, businesses, and communities.

Our Covenant

Our agency is founded on Christlike principles of honesty, integrity, respect and caring for others. This is our commitment to you.
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Our Team

Our team is trained to analyze your needs by utilizing a multiple-carrier rating system that compares numerous competing insurance company rates to offer the best possible value. State-of-the-art technology is also used to improve workflow and customer service. All staff is required to be licensed by the NC Department of Insurance. The agency finances and encourages professional designation program training and uses continuing education to hone our technical skills, so we are willing and able to respond to the needs of our insureds in a timely manner.

Meet Andrew
Andrew Kaiser
Director of Health & Benefits
Meet Lupe
Lupe Martinez
Personal Account Manager
Meet Shanna
Shanna Franklin
Personal Account Manager
Meet Ellen
Ellen Robbins
Health & Benefits Consultant
Meet Megan
Megan Johnson
Health & Benefits Consultant
Meet Holly
Holly Kondas
Commercial Account Manager
Meet Robert
Robert W. Broome, Jr.
President & Business Risk Consultant
Meet Scott
J. Scott Broome
Chief Operations Officer
Meet Jerrica
Jerrica Starnes
Health & Benefits Consultant
Meet Terri
Terri Buchanan
Accounting Manager
Meet Lori
Lori Alala
Health & Benefits Consultant
Meet Joseph
Joseph Belt
Commercial Account Manager
Meet Miriam
Miriam Punch
Personal Risk Advisor
Meet Laura
Laura Thomas
Project Coordinator
Meet Jessi
Jessi Morrison
Health & Benefits Consultant
Meet David
David W. Neal
Business Risk Consultant
Meet Chelsea
Chelsea England
Personal Account Manager
Meet Emily
Emily Westmoreland
Operations Manager
Meet Taylor
Taylor Johnson
Receptionist
Meet Trey
Trey Broome
Business Risk Consultant
Meet Paula
Paula Johnson
Commercial Account Manager